Practice Task - Set 1 Key

To: Mr Ricky Chan, Manager
From: Winnie Wong, Assistant Manager
Date: 15 April, 2008
Subject: Service of the QQ Supermarket

Introduction
I am writing in response to your request for a report on the service of the supermarket. I have included some recommendations for improvement.

Findings
A survey was conducted進行in mid-March 2008 to collect customers’ opinions on the service of the supermarket. 300 questionnaires were distributed to the customers分發300問卷, of which其中260 were returned 260人交回. The major findings 主要結果are listed below.

More than a half of the customers said they spent $500 to $1000. About a quarter of them spent less than $ 500. The remaining customers spent more than $1000 in our supermarket each month.

Two fifths of the customers thought that checkouts were always busy. They had to wait for long time to pay for goods. More than half of the customers (58%) reported that they never have a trolley to use during rush hours. About two thirds (66%) said they couldn’t get goods on top shelves. A quarter of the customers (25%) complained that the floor was wet, and tissues were on the floor. A small number of (9%) of the customers said there were no telephones.

Conclusion
To conclude, it is obvious the service of QQ Supermarket was inadequate. Thus, suggestions for improvement are needed.

Recommendations
To improve the situation, the following recommendations are made for your consideration.
-We should increase the number of checkout counters, so customers will not wait for a long time to pay.
- We should also buy some more trolleys to use during the rush hours.
- We should lower the top shelves, so customer can easily reach the top shelves for goods.
- We should keep the floor dry and clean.

I would be grateful if the above recommendations could be accepted.

Regards
Winnie Wong
Assistant Manager