Situation
You are William/Winnie Wong, the Assistant Manager of the QQ Supermarket. The Manager, Mr Ricky Chan, has asked you to conduct a survey on the service of the supermarket. Below are some details about your survey and the results you have collected.
Date of survey – mid-March, 2008
Method – Questionnaire, 300 sent to customers
Number of respondents – 260
RESULTS
1. How much do you spend in our supermarket each month?
| Less than $500 | 25% |
| $500 - $1000 | 52% |
| More than $1000 | 23% |
2. Are you pleased with the service of our supermarket?
| Yes | 65% |
| No | 35% |
3. What problems have you noticed about our supermarket?
| Checkouts | 40% (wait for long time to pay for goods) |
| Trolleys | 58% (never have a trolley to use during rush hours) |
| Shelves | 66% (can’t get goods on top shelves) |
| Toilets | 25% (floor wet, tissues on floor) |
| No telephones | 9% |
Write a report on the survey to the Manager. You should do the following:
- Use the information above. You may also add your own ideas.
- Give some recommendations.
Use an appropriate memo report format.
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