5/01/2009

Practice Paper – Set 2

To: Mr Fung, English Teacher
From: Tony Chan, Chairperson of Student Union
Date: 26 April, 2008
Subject: Service of School Canteen

Introduction
I am writing in response to your request for a report on the service of the school canteen. I would also like to make recommendation for improvement.

Findings
A questionnaire survey was conducted in February, 2008 to collect students' opinions on the service of the school canteen. 700 questionnaire were sent out to the respondents, of which 600 were returned. Interviews were also made with 50 students to collect further opinions about the canteen. The major findings are listed below.

Respondents
Half of the respondents were studying Business Service and Management. The other half were studying Information and Communications Technology. Among them, two thirds were students of Year 1, and one third were students of Year 2.

Problems
About three quarters of the students reported that there were not enough food choices. There were no nutritious food and vegetarian menu. Slightly more than half (55%) of students said there were insufficient tables and chairs. Nearly half of the students said the service was poor and there were long lines for food orders. One fifth of the students said the standards of hygiene were low.

During the interviews students said that the canteen was too crowded in lunch time. There was rubbish everywhere.

Conclusion
It seems obvious that the school canteen service is inadequate. Thus suggestions for improvement are needed.

Recommendations
To improve the situation, the following recommendations are made for your consideration.
  • School canteen should increase food choices, they should add some nutritious food and vegetarian menu.
  • They should provide more tables and chairs
  • They should also shorten the waiting time for food order.
  • They should improve the standards of hygiene and collect rubbish more frequently.
I would be grateful if the above recommendation could be accepted.

Regards

Tony

Tony Chan
Chairperson, SU

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Pronoun Task 6

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