Practice Paper – Set 3

To: Mr Wong, Chief Executive Officer
From: Richard Leung, Academic Director of ZAFT Tutorial Center
Date: 2 May, 2007
Subject: Daily Operation of ZAFT Tutorial Centers

Introduction
I am writing in response to your request for the report on the daily operation of ZAFT Tutorial Center. I have also included my suggestions for improvements.

Findings
A questionnaire survey was conducted in March, 2008 to collect students' opinions on the daily operation of ZAFT Tutorial Centers. 1000 questionnaire were sent out to the respondents, of which 865 were returned. Center visits were also made to all ZAFT tutorial centers to collect further opinions about the service. The major findings are listed below.

Respondents
Nearly three quarters (70%) of the respondents had been studying in ZAFT Tutorial Center for half a year. One fifth of the students had been studying there for more than a year. A small number (10%) had been studying with us for only a month.

Results
Majority (80%) of the respondents said that they liked the teaching equipment, it was of high-tech. Half of the respondents said that the promotion was persuasive and attractive. Two fifths of the respondents liked their tutors and said that they were professional and stylish.

As for the areas that need to be improved, majority of the respondents said that the class size was too big. There were 80 students per class. About three thirds of them reported that there were not enough assignments. Nearly half (45%) said the promotion staff was impolite. Nearly one third (30%) of the students reported that the school was too high.

Conclusion
To conclude, a majority of respondents are satisfied with the tutorial centers. However, some improvements can still be made.

Recommendation
I would like to make the following recommendations for your consideration.

• We should reduce the class size from 80 to 50 per class
• We should provide more assignments for students
• We may consider reducing the school fee next year.

I would be grateful if the above recommendations could be considered.

Regards

Richard
Richard Leung,
Academic Director of ZAFT Tutorial Center