Practice Paper – Set 5

To: Ms Liao, Manager
From: Raymond Chien, Leisure Activities Officer
Date: 2 October, 2007
Subject: Management of Public Swimming Pools

Introduction
I am writing in response to your request for a report on the management of the public swimming pools. I have also included my suggestions for improvements.

Findings
A questionnaire survey was conducted in August, 2007 to collect citizens' opinions on the management of the public swimming pools. 1000 questionnaire were sent out to the respondents, of which 880 were returned. The major findings are listed below.

Respondents
Nearly three quarters (74%) of the respondents went swimming once a week. About a quarter (23%) went swimming two to six times in a week. Only a small number (3%) went swimming almost everyday between May and September in the public swimming pool.

Results
Nearly all (94%) of the respondents found that the admission fees were reasonable. As for the hygienic standard, more than a half (58%) of the respondents were satisfied with the hygienic standard in pool deck area; while 42% of them were satisfied with the hygienic standard in changing room.

As for the areas that need to be improved, about two-thirds (62%) of the respondents said that there were insufficient leisure pools. one fifth of them reported that the beach chairs were rusty. A minority (13%) said that there was no kiosk. Very few (5%) reported that life guards were not around.

Conclusion
It is obvious that the management of the public swimming pools is inadequate. Thus, suggestions for improvement are needed.

Recommendation
I would like to make the following recommendations for your consideration.

• We should build more leisure pools
  
• We should increase the hygienic standards in both changing room and pool deck area.
• We should also replace the beach chairs with the plastic chairs.
• We should build kiosks in some public swimming pools
• We should make sure there are life guards in the swimming pools all the time.
  

I would be grateful if the above recommendations could be considered.

Regards

Raymond
Raymond Chien
Leisure Activities Officer